FREE DELIVERY ON ALL ORDERS

FAQ

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Do I pay for postage?

Postage is free of charge on all Porshn orders. We use Royal Mail 48 hour service for all orders so please allow 1-3 days for delivery.

How long does it take to my process my order?

If we receive your order before 3pm, it will be processed and sent that same day. All orders after 3pm will be processed and shipped the following day.

Do I need to be at home to receive my order?

No signature is required on Porshn deliveries and our boxes have been designed so they fit through most UK letterboxes. Unfortunately if you have a smaller than ‘standard’ letterbox, your order may be taken to your local depot for redelivery or collection.

I have not received my order and it has been more than 48 hours since I received my confirmation email?

Your package will be somewhere in the postal network, although before Royal Mail will investigate a lost package, they need to wait 21 days. If it has been 21 days or more since you received your dispatch confirmation email please email us at hello@porshn.com and we will sort this out for you.

Do you ship internationally?

At this time we deliver to the UK only, including the Channel Islands. We will be shipping internationally in the near future, please contact us if you would like to receive Porshn in your country.

Can I return my Porshn products?

We would like you to be 100% happy with your purchase. You may return your unopened Porshn products within 14 days for a full refund.
Please see our full Returns and Refunds Policy.